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CANCELLED: QUESTIONS AND ANSWERS

 

What do I need to do if I want to use my 2020 ticket for the 2021 festival instead?

Your 2020 ticket will automatically be valid for the same festival days next year. Hence, if you want to keep the ticket and come next year instead, you don't need to do anything.

 

Is it possible to move purchased 1-day tickets to 2022?

Yes, all ticket categories can be moved to 2022 if desired. If you want to keep your 1-day ticket and come on the same weekday next year instead, you don't need to do anything.

 

Is it possible to exchange the day of 1-day ticket (e.g. exchange a purchased Friday ticket 2020 into a Saturday ticket 2022)?

Yes, it will be possible, but only later on next season. If you wish to exchange for another day of the festival week, hold on to your ticket for now. You will then get to choose a new day before the 1-day tickets for 2022 go on sale. You will keep the value of your ticket. More details about this will come later.

 

What happens to my purchased Parking 1 or 2?

If you hold on to your purchased parking-space ticket, it will be valid for 2022 instead. If you want a refund, however, this is done via Ticketmaster in connection with the repayment of tickets in the same period (13-27 April). 

 

What happens to my purchased bus bracelet?

If you hold on to your purchased bus-bracelet ticket, it will be valid for 2022 instead. If you want a refund, however, this is done via Ticketmaster in connection with the reimbursement of tickets in the same period (13-27 April). 

 

What if I have booked a camp site, hotel room or rented a cottage / house?

If you have booked a spot in a camp site, rented a house, a cottage or booked a hotel room, you need to contact the camp site, landlord or hotel directly to discuss with them.

 

Read the Festival Management Teams statement here.

 

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