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CANCELLED: QUESTIONS AND ANSWERS

 

What do I need to do if I want to use my 2020 ticket for the 2021 festival instead?

Your 2020 ticket will automatically be valid for the same festival days next year. Hence, if you want to keep the ticket and come next year instead, you don't need to do anything.

 

Is it possible to move purchased 1-day tickets to 2022?

Yes, all ticket categories can be moved to 2022 if desired. If you want to keep your 1-day ticket and come on the same weekday next year instead, you don't need to do anything.

 

Is it possible to exchange the day of 1-day ticket (e.g. exchange a purchased Friday ticket 2020 into a Saturday ticket 2022)?

Yes, it will be possible, but only later on next season. If you wish to exchange for another day of the festival week, hold on to your ticket for now. You will then get to choose a new day before the 1-day tickets for 2022 go on sale. You will keep the value of your ticket. More details about this will come later.

 

If I want to get a refund for my ticket, what do I do?

Everyone who bought a ticket from Ticketmaster will receive an email with information on how the refund will take place. However, you can read about a few of the details below.

 

How and when will I get my money back if I choose a refund?

The time period for returning purchased tickets will run from 13 - 27 of April. To request a refund, you will need to fill out a digital form that will be sent to all ticket buyers via email on April 13th. The refund will be handled asap after the refund period is over, but please note that it may take up to a month from April 27th for the money to come in. The money will be returned via the same payment method you used when purchasing the ticket.

 

What happens to my purchased Parking 1 or 2?

If you hold on to your purchased parking-space ticket, it will be valid for 2022 instead. If you want a refund, however, this is done via Ticketmaster in connection with the repayment of tickets in the same period (13-27 April). More info on this comes in an email from Ticketmaster.

 

What happens to my purchased bus bracelet?

If you hold on to your purchased bus-bracelet ticket, it will be valid for 2022 instead. If you want a refund, however, this is done via Ticketmaster in connection with the reimbursement of tickets in the same period (13-27 April). More info on this comes in an email from Ticketmaster.

 

What if I purchased a ticket and/or package tour through a bus company?

You need to contact the bus company directly for more information.

 

What if I have bought a ticket through a secondary resale ticket company?

Since we have no cooperation with any resale companies, we also have no information on how they handle this situation. Therefore, you need to turn directly to the company from which you purchased your ticket.

 

What if I purchased a ticket through a private individual?

A ticket purchase from a private individual is an agreement between the two of you. We suggest you contact the seller and discuss how to resolve the situation.

 

What if I have booked a camp site, hotel room or rented a cottage / house?

If you have booked a spot in a camp site, rented a house, a cottage or booked a hotel room, you need to contact the camp site, landlord or hotel directly to discuss with them.

 

Which of the booked bands will play the 2022 festival?

The work to move the 2021 line-up to 2022 has already started. We have received positive signals from a very large proportion of the bands, but exactly what the line-up 2022 will look like we will have to let you know at a later date.

 

Why haven't I received any mail from Ticketmaster?
If you have bought tickets for more than one person in the same order, please know that the mail can only be sent to the person who made the original purchase. If you have not gotten any mail from Ticketmaster within a few days, you will find all the same information on our website www.swedenrock.com shortly.

 

Read the Festival Management Teams statement here.

 

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